Help Center

HOW LONG DOES IT TAKE TO PROCCESS AN ORDER?

Please allow 1-2 business days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible.

WHAT ABOUT SHIPPING?

We only ship to the US. Standard shipping will take between 2-6 days for delivery. Successfully placed orders will receive an e-mail confirmation with an order details. If you do not receive an e-mail confirmation, please check your spam filter or contact us for information. 

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in address that you provide.

WHAT ARE THE SHIPPING COSTS?

We offer $5 flat rate shipping to all US countries

Free shipping for orders over $100

Please note: Packaging and bottles change often and may not be exactly as shown.

PAYMENT METHODS

As for now, we only accept payment through PayPal, a well-known, trusted, and secure way to make payments over the Internet.

Making a payment to us through PayPal is easy. You can use your existing PayPal account or pay by credit card even if you don't have a PayPal account. Find out more information by going to the PayPal web site at http://www.paypal.com.

When making a payment you are temporarily transferred from our site to the secure PayPal web site. No financial information, passwords, credit card numbers or personal information other than your name, email address, and shipping address is received by us. 

Although PayPal is extremely secure, we are not responsible for protecting the personal information you share with them. You are encouraged to read the related PayPal policies carefully.

After completing your payment you are presented with a link which will allow you to return to our site, finalize or cancel the transaction, and view or download an invoice.

 WHAT SHOULD I DO IF I RECEIVED THE WRONG ITEM OR A DEFECTIVE PRODUCT?

If an item is damaged it must be reported to us within 5 days of delivery. Please hold on to the damaged item & all packaging for 2 weeks. Carrier will contact you and/or pick up the package & merchandise. Once the claim is approved we will reship the damaged items. If you request a refund or a different item you must return the item at your expense and we will issue a refund once the claim is 

CAN I CANCEL MY ORDER?

Since our suppliers use an automated order processing system there is a very small window to cancel an order (typically less than 5 minutes). Please reply to the e-mail confirmation immediately if you want your order canceled. Request for cancellation will be honored if possible.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

Having an account on Scentely is not required, but it allows you to: 

• Review all your previous purchases and track your orders

• Organize your returns directly from your account

• Shop without re-entering your address 

• Manage your address book and email settings 

• Be the first to know about upcoming sales and promotions Register now to make the most of all these fantastic benefits or enter a password once you've placed an order to complete your account registration.

IS THIS SITE SECURE?

Yes, our site is secure and any payment transactions we undertake online will be encrypted using Secure Sockets Layer (SSL) technology. Furthermore, all your personal details are stored in accordance with the Data Protection Act. For more information on privacy and security, please refer to our Privacy Policy and our Safe Shopping information.

DO YOU USE COOKIES?

 We use 1st and 3rd party cookies. You can find more cookie information in our privacy policy under the cookies section by clicking here